Phones

[kingandy]

Hmm.

Unless I've misread this, if I were to take out a new contract with T-Mobile (on more or less the same price plan), I'd be able to get a KRZR free.

Conversely, if I show my loyalty, stick with them and ask to upgrade to the same phone, I'd have to pay them £149 for the privilege. In fact, I'd have to pay £30 just to get a new RAZR (the phone I have now). If I stick with the same handset I get all of a £5/month discount.

I'd always assumed the cost of the phone was factored into the line rental and that. Now I am slightly disillusioned. I'll probably stick with it - the lovely Mr nattydreadi's friends and family discount makes it more or less worth it, along with the hassle of changing numbers around - but I was rather looking forward to a shiny new phone. Oh well, easy come.

Comments

[sobrique.livejournal.com]

Ring up customer services. Ask for your PAC (or PAK) code. That's the one that lets you transfer your number.

They will almost always ask why you're leaving, so tell 'em. It's very common for them to make you a better offer. How much better depends somewhat on what you're 'customer level' is.

[morningstar-lj.livejournal.com]

Yes. The Port Authorisation Code (PAC) is your nuclear option. They have to give it to you if you ask and it allows you to take your number to another network. Your current network will almost certainly match the new customer deal with an upgrade offer to you. If they dont, take your PAC to other phone shops and wave it under their noses and see who bites.

[kingandy]

It would be hard for them to do me a better deal than the one I'm on right now. Srsly.