Threw together a support document for our crazy web-based stock management thing in a day and a half - nothing to do with the actual use of the site, just "how to tell what might be wrong with your internet connection, you dumbass". I was expecting it to need a complete revision since I'd written it in second-person language all the way through ("You should do this" and "Try looking here") instead of directing it at the helpdesk technician, but when I handed it to Will (nominal team leader) he seemed to think it was exactly what we wanted. This may be because of the shiny screenshots and captures I'd scattered willy-nilly about it, or possibly because I sounded like I knew what I was talking about when I said I was worried about having written it in the wrong person... or maybe I have a future in writing documentation. Shudder.
( D&D )