kingandy: (Frowny)
[personal profile] kingandy
For those of you coming in late, during our tenancy with Sanderson James their incompetence and negligence led to our being uninsured during a break-in.

Now they have apparently informed United Utilities that we were still in residence at the property - and therefore liable to pay the water rates - for six months after we left.

I'll allow this may have been a miscommunication rather than a conscious attempt to pass an unwanted bill onto an undeserving patsy. They might have been asked "Who were the previous residents?" and duly answered in good faith. But any professional operation would have asked the purpose of the inquiry, and then the exact period in question, rather than just handing out contact details willy-nilly. We're now left in the position of having to prove we moved house 18 months ago. Luckily we still have the contracts, which are dated.

So, to reiterate, Sanderson James are apathetic, inept buffoons who are seemingly incapable of keeping track of something as basic as dates of occupation.
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